SUPPORT

If you need technical support regarding ZONITH products, send an email to support@zonith.com. Please include license key and customer or case information.

ZONITH provide support and software updates for all customer provided their subscription has been maintained. If the subscription has not been paid, ZONITH’s technical support team will not provide any support.

Return Material Authorization Process

In the event of a hardware failure, please contact ZONITH via the form below to obtain a Return Material Authorization (RMA) number.

All returned material must have a valid RMA number. This number is necessary to ensure proper tracking and handling of returned material. Do not return any hardware until an RMA is issued. ZONITH reserves the right to refuse shipments that do not have an authorized RMA number. Refused shipments will be returned to the shipper via collect freight.

The ZONITH hardware products are covered by a one-year warranty from invoice date that protects the end-user against manufacturing defects in the product. Some hardware products might have a longer warranty period provided an agreement for an extended warranty has been signed. If a Hardware product covered by this warranty fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. Only original, unaltered, and unmodified hardware are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over an extended time and use.

Defect items not covered under warranty may be repaired for a reasonable price, and a fee will be charged for return shipping. If we determine that the problem is not covered under warranty, we are able to inform you of the alternatives that are available on a fee basis price, 110 EUR an hour. Repair pricing depends on the diagnosis of the faulty item.

IMPORTANT

When the RMA request has been approved, please send products to the following address. Please state the RMA number on the cover letter:

ZONITH A/S
Att.: RMA

Herstedvang 12, 2620 Albertslund, Denmark

    RMA Request