Safety Solutions for Unique Secure

Unique Secure

Unique Secure is a security firm in Copenhagen, Denmark, servicing customers within the premium brand industry. Apart from security and theft control in premium shops, Unique Secure also offer logistics control, facility and building services and administrative services.

All staff members are wearing the ZONITH ID Badge with their access control card inserted into the front. Besides mounted, wireless panic buttons are in both meeting rooms and reception areas. These panic buttons combine with the ZONITH control room software become a highly sophisticated panic alarm call system. It dispatches automatically and fasts alarms to the closest security guard.

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Problem

Security staff found it difficult to communicate and handle daily tasks, whilst maintaining a high level of service and security to their premium customers. Furthermore, management wanted to ensure their personal safety if they faced a threatening or emergency situation.

Solution

Unique Secure chose digital guard radios and smartphones and combined with ZONITH’s alarm handling and task allocation software to handle work orders and dispatch alarms immediately to their radios/smartphones if an alarm is raised. Each handheld device can be located in an emergency via GPS when outdoors and via Bluetooth when indoors.

Improve Communication and Staff Safety

To further enhance their service offerings to their customers, Unique Secure have recently taken the latest radio and software technologies into use, transitioning from delivering traditional security services to become a full-service company.

ZONITH-Solution-Improved-Communication-Unique-Secure

Alarm Handling & Task Allocation

Due to tough competition in the market, Unique Secure chose to new technology to set themselves apart from the others. ZONITH’s Alarm Control System can:

Dispatch personal panic alarms from and to digital guard radios and smartphones.
Dispatch lone worker alarms if an ‘Are you OK?’ message is not answered.
Handle alarms from building management systems and CCTV.
Integrate with digital guard radios and smartphones work orders, allowing tasks to be raised and forgotten about, as they can be accepted from the guard radios/ smartphones, and escalated to the next employee if rejected.

Indoor and Outdoor Positioning

Apart from having instant access to alarms and work orders, Unique Secure now have a much better system to protect the staff themselves. The radios and smartphones are tracked using ZONITH’s Real Time Location System called RTLS which will use the radios/ smartphone Bluetooth when the guards are inside the shops and GPS when the guards are outdoors.

To monitor the location of Bluetooth units inside the shop the RTLS uses small Bluetooth receivers. If an alarm is raised, all other staff members will receive instant information about the alarm and also the exact location of the staff in distress.

Key Benefits

Panic alarms are immediately dispatched to security radios and smartphones.
Guards can be located both indoors and outdoors.
Discreet panic alerting for quick assistance calling but also to avoid escalated and dangerous situations.
Guards can communicate easily via the smartphones and digital radios.
Task allocation and acceptance achievable through integration with smartphones and radios Work Order interface.

Kasper Jarlkov, Managing Director Unique Secure

“We selected ZONITH’s alarm and task handling solution which can be combined with smartphones and digital radios, which are needed as we work throughout the entire city of Copenhagen. Apart from voice communication, the smartphones/radios also support text messaging, Bluetooth and GPS, which makes a perfectly suited solution for us!”