Hvis du har behov for teknisk support vedrørende et ZONITH produkt, så send en email til Venligst oplys din licensnøgle og kunde som produktet er registeret til.

ZONITH yder gratis support og software updateringer i et år efter leveringsdato. Leveringsdatoen er den dag licensnøglen er udstedt.

ZONITH råder kunder til at tegne en årlig serviceaftale på support og software updateringer inden udløb af det gratis første år. Tegner man ikke en aftale inden det første år, så vil der ikke blive ydet support før end en serviceaftale er på plads og forudbetalt.

Returneringsproces / Return Material Authorization Process

Hvis der er en defect ved hardware leveret fra ZONITH, så kontakt os!

In the event of a hardware failure, please contact ZONITH via the form below to obtain a Return Material Authorization (RMA) number.

All returned material must have a valid RMA number. This number is necessary to ensure proper tracking and handling of returned material. Do not return any hardware until an RMA is issued. ZONITH reserves the right to refuse shipments that do not have an authorized RMA number. Refused shipments will be returned to the shipper via collect freight.

The ZONITH hardware products are covered by a one year warranty from invoice date that protects the end-user against manufacturing defects in the product. If a Hardware product covered by this warranty fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.

Defect items not covered under warranty may be repaired for a reasonable price, and a fee will be charged for return shipping. If we determine that the problem is not covered under warranty, we are able to inform you of the alternatives that are available on a fee basis price, 110 EUR an hour. Repair pricing depends on the diagnosis of the faulty item.


When the RMA request has been approved, please send products to the following address. Please state the RMA number on the cover letter:

Att.: RMA

Herstedvang 12, 2620 Albertslund, Denmark

    RMA Request