31 Jan 2020
Unique Secure is a security firm in Copenhagen, Denmark, servicing customers within the premium brand industry. Apart from security and theft control in premium shops, Unique Secure also offer logistics control, facility and building services and administrative services.
Security staff found it difficult to communicate and handle daily tasks, whilst maintaining a high level of service and security to their premium customers. Furthermore, management wanted to ensure their personal safety if they faced a threatening or emergency situation.
Unique Secure chose digital guard radios and smartphones and combined with ZONITH’s alarm handling and task allocation software to handle work orders and dispatch alarms immediately to their radios/smartphones if an alarm is raised. Each handheld device can be located in an emergency via GPS when outdoors and via Bluetooth when indoors.
Improve Communication and Staff Safety
To further enhance their service offerings to their customers, Unique Secure have recently taken the latest radio and software technologies into use, transitioning from delivering traditional security services to become a full-service company.
Alarm Handling & Task Allocation
Due to tough competition in the market, Unique Secure chose to new technology to set themselves apart from the others. ZONITH’s Alarm Control System can:
- Dispatch personal panic alarms from and to digital guard radios and smartphones.
- Dispatch lone worker alarms if an ‘Are you OK?’ message is not answered.
- Handle alarms from building management systems and CCTV.
- Integrate with digital guard radios and smartphones work orders, allowing tasks to be raised and forgotten about, as they can be accepted from the guard radios/smartphones, and escalated to the next employee if rejected.
Indoor and Outdoor Positioning
Apart from having instant access to alarms and work orders, Unique Secure now have a much better system to protect the staff themselves. The radios and smartphones are tracked using ZONITH’s Real Time Location System called RTLS which will use the radios/smartphone Bluetooth when the guards are inside the shops and GPS when the guards are outdoors.
To monitor the location of Bluetooth units inside the shop the RTLS uses small Bluetooth receivers. If an alarm is raised, all other staff members will receive instant information about the alarm and also the exact location of the staff in distress.
- Panic alarms are immediately dispatched to security radios and smartphones.
- Guards can be located both indoors and outdoors.
- Discreet panic alerting for quick assistance calling but also to avoid escalated and dangerous situations.
- Guards can communicate easily via the smartphones and digital radios.
- Task allocation and acceptance achievable through integration with smartphones and radios Work Order interface.
“We selected ZONITH’s alarm and task handling solution which can be combined with smartphones and digital radios, which are needed as we work throughout the entire city of Copenhagen. Apart from the voice communication, the smarthphones/radios also support text messaging, Bluetooth and GPS, which makes a perfectly suited solution for us!”
Kasper Jarlkov, Managing Director Unique Secure
Greve municipality’s reception employees often encounter impatient or frustrated citizens. At times, a regular inquiry can rapidly develop into a threatening episode, where the staff rely on being able to alert each other discreetly. In these unpleasant situations, it is often impossible to call for assistance by phone or radio.
Personal safety system
• Greve municipality employees always carry an ID card. A discreet panic button is located on the back, which employees can press to call for assistance.
• The ID card holder is positioned indoors, so colleagues in addition to the alarm receive precise information about where their assistance is required.
• For home visits, the same ID card holder is connected directly to the staff’s SmartPhone.
• If an alarm is triggered, alarms are sent immediately to colleagues and/or the security office, who can take the next steps to respond as necessary.
“The staff feel assured by the idea that they can call for help without notice. The fact that they can push the same discrete alarm both inside the office and out of office whilst visiting citizens at home, has made significant improvements to our staff security “Niels Mathissen – Risk Coordinator Greve Municipality
Niels Mathissen – Risk Coordinator Greve Municipality
The jobcentre in Copenhagen, Denmark’s capital and most populated city, has consolidated most of its employment support facilities into one large jobcentre. The large, multi-story and multi-building jobcentre has many counsellors and other support staff. The jobcentre covers an area of 36000 m2, and 1100 people work there daily. The number of visitors in a day can be as many as 2000. The jobcentre has its own security team who safeguard the staff against frustrated and angry clients.
All staff members are wearing the ZONITH ID Badge with their access control card inserted into the front. Besides mounted, wireless panic buttons are in both meeting rooms and reception areas. These panic buttons combine with the ZONITH control room software become a highly sophisticated panic alarm call system. It dispatches automatically and fasts alarms to the closest security guard
Indoor and Outdoor Protection
ZONITH’s Bluetooth Receivers are installed throughout the building. The Bluetooth Receivers monitor any panic alarms from the staff while providing the indoor position of the staff in danger. The same system will also locate the nearest security guard, who can react the fastest.
To ensure staff members are safe while outside, Bluetooth Receivers have been installed in weatherproof enclosures. Should a distress situation arise outside, the staff can press the panic button on their ID badge, informing security as to where they should rush to.
This solution ensures that alarms are sent to the appropriate security guards based on their location, work schedule and competency. All alerts are also visualized on monitors in the security control room.
• Discreet alarming. Panic buttons are built into the ID cardholder of the staff, and wireless alarm buttons are attached to the underside of the reception desks and mounted in meeting rooms.
• Fast Reaction Time. Security personnel receive panic alarms within seconds.
• Easy Installation and easy administration.
• Long battery lifetime for ID badges and fixed buttons.
• Complete coverage: Panic alerting and positioning works both inside and outside of the building.
• With the positioning system, the security team will know who is inside and who has left the building, in case of an emergency.
29 May 2019
Saxenhoj Psychiatric institution is located on the island of Lolland, Denmark. The institution spans multiple buildings and floors. It currently holds 300 psychiatric patients, 100 of whom live at the hospital.
Saxenhoj has been extended over the years and has a combination of old panic alarm systems throughout different buildings, a new fire alarm system from Siemens, and an old radio communication system.
Saxenhoj wanted to integrate these solutions into one platform, reducing the complexity and knowledge required to respond to emergency events. All employees at the institution required a personal, radio-based panic button, which could be also provide information as to the position of the employee both inside buildings and outside areas. Some rooms required room level positioning while others just needed positioning on the building level.
In addition to the staff panic alerting and positioning service, the new system should be able to handle patient calls from disabled patients’ rooms and be able to provide notifications about fire in the buildings.
Panic alarm system
ZONITH deployed a panic alarm system into Saxenhoj comprising of two different handheld devices. The first is an emergency response solution activated by a push button alarm on a radio handset; the second acting as an ID card holder, with a discrete panic button. Once the alarm is raised the neighbouring colleagues will be notified via clear text. The alarm text will include the name of the person in distress as well as the indoor or outdoor position of the person. This allows the response team to react quickly towards a potentially life-threatening situation.
Find out more information about this interesting Customer Story here
Copenhagen based ZONITH A/S which manufactures IoT based staff safety and lone-worker solutions, expands its market further in Tanzania in collaboration with G4S.
For many years ZONITH has been serving the security markets in Scandinavia, United Kingdom and North America with its products and software services for staff protection. Many public organisations, job centres, psychiatric institutions as well as retails are all using ZONITH’s Bluetooth based solutions for panic alert, indoor- and outdoor positioning.
ZONITH’s new series of discrete staff protection solutions that work both inside and outside buildings have now been introduced for the first time in East African’s security market. There is massive economic growth in East Africa but this positive trend brings some challenges such as threats from outside and insecurity, like the terrorist incident that took place at the large hotel complex in Nairobi, Kenya. Last year, ZONITH tested its safety solutions in the field in Tanzania and as the products proved to fit for both local corporates as well as residential/privates.
For more information about the ZONITH safety solution contact us at firstname.lastname@example.org
11 Nov 2014
The 5-star resort Fairmont the Palm in Dubai have recently installed ZONITH Alarm Control System for automatic dispatch of hotel alarms to Motorola MOTOTRBO digital radios.
The Health Protection Agency in the UK have installed the ZONITH Alarm Control System to enable Emergency Response Teams to instantly react to critical building management, lone worker, fire and security alarms using MOTOTRBO radios and mobile phones. Hyper critical Health & Safety alarms are automatically and instantly dispatched to trained emergency responders so they can take immediate action.
The ZONITH Alarm Control System (ACS) will be installed at the New York Stock Exchange (NYSE) data centre in the UK. This installation continues to strengthen the position of the ZONITH Alarm Control System as the preferred alarm management solution for MOTOTRBO customers. More than 30 users will receive automatic task messaging alarms from facilities management task and alarm sources.
DONG Energy in Denmark has placed order for the 12th Power Plant to use ZONITH’s Alarm Control System for Lone-Worker protection and handling of critical alarms. ZONITH’s reseller Radiocom (www.radiocom.dk) is the main contractor and will install the DAMM Tetra infrastructure, Sepura radios and Zonith’s software.
Read case story DONG Energy Power Plant
Read article from Power Engineering
ZONITH have delivered the ZONITH Alarm Control System to ESB Power Generation in Ireland. The system was installed by the ZONITH reseller EMR. The combined solution included ZONITH software working with a Honeywell Building Management System and a Teldio PABX interface. The solution links alarm sources to MOTOTRBO radios enabling engineers and security teams to instantly know where their attention is required.